Will I receive paper invoice?

No, VIPTalk will not send you a paper invoice. You can view your payment history by logging in to your member section.

When will my credit card charged?

VIPTalk calling card is prepaid card; you simply pay for the calling time in advance. Your credit card will be charge automatically only if you have enable Auto Recharge feature for your account.

You can enable Auto Recharge feature from your VIPTalk member section.

What payment options are available?

VIPTalk accepts payment through credit and debit card only. VIPTalk accepts Visa, MasterCard, American Express and Discover.

How do I update my billing information?

To update your personal and billing information, Login to your VIPTalk member section and:

1. Select Manage Account menu.
2. Click on Personal Info link.
3. Click on Edit Personal Information link on the right side of your Personal Information page.
4. Change your personal and billing information.
5. Click update to save your changes.

How do I change my credit card information?

To change your credit card information, Login to your VIPTalk member section and:

1. Select Manage Account menu.
2. Click on Update Billing Info link.
3. Change your credit card information.
4. Click update to save your changes.

How do I recharge (add credit) to my account?

To recharge your account, Login to your VIPTalk member section and:

• Select Balance & Recharge menu.
• Click on Recharge link.
• Balance & Recharge page will show your current balance with option to recharge your account.
• Click on Recharge button.
• Select the amount you want to charge to your account, or you can also select auto-recharging at that time
• Click on Submit to recharge your account.

What are different recharge values I can choose from?

You may select $5, $10, $20, $50 to add into your account.

How can I view my payment history?

To view your payment history, Login into your VIPTalk member section:

1. Select Billing & Usage menu.
2. Click on Payment History link.

How can I view my call history?

To view your call history, Login into your VIPTalk member section:

1. Select Billing & Usage menu.
2. Click on View Usage link.
3. Choose date range to view your call history report.

Are there any extra charges?

There are no any extra or hidden charges for a phone card. See details for a phone card(s) you want to buy.

Will I be charged for any monthly fees?

No, VIPTalk will not charge you for any monthly fees.

Do I have to sign a contract?

No, contract is not required to use VIPTalk calling card service.

For how long is my card valid?

The expiration period on our phone cards vary from 3 months since activation (first call) to unlimited expiration period(Permanent PIN) (at least one refill in 6 month required). Please view card's details for information regarding specific card.

How can I check the minutes/balance on my card?

You'll be informed how many minutes you have after a destination number will be entered. With some cards you'll be notified about your balance after a PIN will be entered.

You can also check remaining balance in your account by logging in to your VIPTalk member section.

How many minutes on my card?

Our phone cards are dollars/cents based. The minutes' amount depends on destination you call, because different countries have different rates.